Escalation Matrix

We are providing excellent services to all our valued clients. We would like to assure that we will continue to focus on fulfilling our clients’ requirements as we consider it our top priority. Besides, we will always maintain great transparency and ethics in carrying out all of our business operations flawlessly, and stand by your side whenever you need us.

In this endeavour, we will make sure that your queries are resolved within the shortest possible turnaround time. For this purpose, we have set up an effective ‘Escalation Matrix’ by using numerous access points so that you can reach out to us without any hassle. Our primary objective is to provide you with personalize service and make it a delightful experience for you.

If at all you face any issue, immediately escalate your query by dropping us an email at the following email addresses with support ticket number. Kindly note support ticket number is mandatory for escalation:

To create a ticket number login to http://fresatechnologies.com/support/