Fresa BPO – Write Up

BUSINESS PROCESS OUTSOURCING (BPO) is basically outsourcing some of the non-essential internal business activities and operational process to a contracted third-party service provider thereby transferring responsibilities to perform as per agreement. In Freight Forwarding & Shipping industry, there are lots of data entry work required in all business segments like Sea Freight, Air Freight, Transportation, Non-Vessel Operating Common Carrier (NVOCC), Courier products and 3rd party warehousing.

A business organization can choose and transfer some of their non-essential activities to a third party so that they can continue to focus on their primary business activities. There are two ways of increasing the profit. Most of the organization focus on sales to increase the profit. In the current highly competitive environment, organization has to focus on reducing the cost, increase the efficiency of the process thereby improve the profitability.

Fresa BPO division is having 20+ years of experienced professionals in shipping and logistics industries and offers best Business Process Outsourcing solutions and services that enable clients to optimize the costs and improve the profitability.

Advantages of BPO Below listed are some of the great benefits an organization can enjoy by outsourcing their activities:

  • Cost Reduction up to 65%
  • Focus on core business
  • Improve efficiency of the process & customer satisfaction
  • Flexibility & Productivity Improvement
  • Infrastructure facilities
  • Human Resource
  • Cross training and business continuity

Departments that can be out sourced

Here is the list of departments and activities which can be outsourced

  • Customer Service (Call Center)
  • Operations
  • Customs Clearance Desk
  • Track & Trace
  • Accounting
  • Email marketing

Customer Service

  • Cargo Generation
  • Preparation of Quotation
  • Booking LCL shipments
  • Carrier/Courier Rates update
  • Weekly/Monthly Sailing schedule update
  • Tele Sales
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