Freight Forwarding BPO

BUSINESS PROCESS OUTSOURCING (BPO) is basically outsourcing some of the non-essential internal business activities and operational process to a contracted third-party service provider thereby transferring responsibilities to perform as per agreement. In Freight Forwarding & Shipping industry, there are lots of data entry work required in all business segments like Sea Freight, Air Freight, Transportation, Non-Vessel Operating Common Carrier (NVOCC), Courier products and 3rd party warehousing.

A business organization can choose and transfer some of their non-essential activities to a third party so that they can continue to focus on their primary business activities. There are two ways of increasing the profit. Most of the organization focus on sales to increase the profit. In the current highly competitive environment, organization has to focus on reducing the cost, increase the efficiency of the process thereby improve the profitability.

Fresa BPO division is having 20+ years of experienced professionals in shipping and logistics industries and offers best Business Process Outsourcing solutions and services that enable clients to optimize the costs and improve the profitability.


Advantages of BPO

Below listed are some of the great benefits an organization can enjoy by outsourcing their activities:

  • Cost Reduction up to 65%
  • Focus on core business
  • Improve efficiency of the process & customer satisfaction
  • Flexibility & Productivity Improvement
  • Infrastructure facilities
  • Human Resource
  • Cross training and business continuity

Departments that can be out sourced

Here is the list of departments and activities which can be outsourced

  • Customer Service (Call Center)
  • Operations
  • Customs Clearance Desk
  • Track & Trace
  • Accounting
  • Email marketing

Customer Service

  • Cargo Generation
  • Preparation of Quotation
  • Booking LCL shipments
  • Carrier/ Courier Rates update
  • Weekly/ Monthly Sailing schedule update
  • Tele Sales

Operations covering both Exports & Imports

Export Process

  • Job generation
  • MBL draft preparation till surrender confirmation
  • HB/L draft preparation till customer confirmation
  • Update system with stuffing details and seal number
  • ATD system updation
  • Shipping line payment arrangements
  • Cheque requisition for Co-Load shipments
  • Raising invoices to local/ destination agents for "freight collect" shipments
  • Credit note to destination agents for on-forwarding
  • Raising invoice to destination agents for rebate
  • Export Pre-alert and manifest to destination agents
  • Resending BL to customers if any correction
  • De-vanning report from agents (Follow up)
  • Agents communication (Cargo status updates)

Import Process

  • Receive pre-alert from origin
  • Check and clarify with origin wherever required
  • Job creation in Customer Operating System
  • Monitor & confirm VSL ETA
  • Data update and Import EDI File
  • Upload Manifest EDI in Dubai Trade
  • NOC Link & MRN generation
  • Customs Bond submission & generate Cargo Transfer
  • Update Costing & book agent Invoice/Credit notes
  • Update & post local charges
  • Disputes to be taken to agents
  • Freight collection/ payable arrangement for transit cargo
  • Send CAN to customers
  • Send docs to Warehouse
  • Send destuffing report origin
  • Follow up for marks and numbers from origin
  • Follow up with W/H for delivery status updates
  • Follow up with customers for DDU/DDP clearance
  • Update storage and handling charges
  • Update transport charges
  • Agent queries like DO Status, Cargo status etc

Customs Clearance Desk

  • Coordinate with customers for required documents & details
  • Release online delivery order
  • E-mirsal II Online Customs Bill process
  • Generate invoice to customers for customs duty
  • Place order with transport companies
  • Issue to gate pass
  • Job closing & invoicing

Track & Trace

It is crucial for any customer to know their cargo movement status to plan their further activities accordingly like adjusting in a production unit or confirming delivery dates to end customer or placement of goods in a mall etc. It is the vital role of a freight forwarder to keep their customer informed with real time updates of their cargo movement status – from the time the customer confirms a booking, an update to their mail box updating at every stage of their cargo, will keep the customer happy – even if the cargo is delayed than the expected, an update to customer will help the customer to proactively rework their further action accordingly.

This develops confidence & reliability with the customer which not only helps to work in the long term but to gain more business in other verticals. Below are the main stages of cargo movement and this update can be done from our BPO office effectively on real time basis.


  • Booking confirmation along with reference number
  • Vessel details, routing and transit time update
  • Container stuffing status
  • Customs clearance & container submission at the port
  • Vessel departure
  • Arrival confirmation
  • Customs clearance status
  • POD details


  • Booking confirmation along with reference number
  • Flight details update
  • Cargo collection status
  • Customs clearance & cargo transfer
  • Departure from origin
  • Arrival in transit point
  • Arrival in destination airport
  • Customs clearance status
  • POD details

Email marketing

Effective marketing will help an organization to improve their customer base and sales

  • Send regular flyers to all potential customers introducing company & and its products
  • Send “special rates” announcement
  • Special Occasion greetings
  • New product/destination announcement