Support

Fresa Support System

What is a ticketing system?

In customer service, a ticketing system or support ticket system takes incoming customer requests for support and automatically generates a customer service ticket.

Fresa Support System is a ticketing system that acts as a shared inbox for all your customers’ questions and concerns. This way, no matter what channel the customer uses to contact the company—email, chat, etc.-—the support agent is always provided with a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.

Installing Fresa Quick Support
This chapter will go over downloading and installing Fresa QuickSupport, a secure remote access application which is FREE and has great advantages in speed and functions compared to other solutions like PCanywhere, VNC, rAdmin. Fresa QuickSupport runs immediately.

Download and Install Fresa QuickSupport from your system

fresa-quick-support-1
  • Scroll down to the bottom of the webpage.
  • Under fresa support page, click your relevent support application

Save to desktop

fresa-quick-support-2Click FresaQuickSupport appication and start to connect
Disclaimer
Fresa Quik Support liability disclaimerYou are about to establish a shared pc session with a Fresa Technologies support staff member.Warning: By starting the Fresa Quik Support Software, you automatically acknowledge our liability exclusion statement regarding the use of Fresa Quik Support.Liability exclusion statement regarding the use of Fresa Quik Support Fresa Technologies does not accept any liability for any installed programs on your computer, including any computer protection (firewall or virus scanner).Data security is the sole responsibility of the customer. Liability is restricted to intent and gross negligence.Fresa Technologies accepts no liability for faults for which is it not responsible, even if they occur around the time when the support is provided.By clicking the button you hereby confirm your acceptance of the Terms and Conditions of the online support and start the download of the Fresa Quik Support software:Please note that this service is only available during our business hours subject to prior arrangement by telephone or mail with our support staff.
  • The advisor cannot access your PC without your express consent.
  • The advisor cannot collaborate with you without your express consent.
  • No third-party programs will be installed on your PC unless you give your consent.
  • It is not possible for data to be removed from your PC unnoticed and without authorization.
  • You can end the shared session at any time.
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