Acceptable Use Policy
1. PURPOSE
This Acceptable Use Policy (“AUP”) establishes the rules, responsibilities, and standards governing the use of Fresa Technologies’ software applications, cloud services, websites, platforms, networks, systems, and related services (“Services”).
The purpose of this policy is to:
• Protect the confidentiality, integrity, and availability of Fresa services and customer data.
• Promote lawful, ethical, and responsible use of Fresa platforms.
• Prevent misuse, abuse, disruption, or unauthorized access to systems and information.
• Ensure compliance with applicable laws, regulations, contractual obligations, and industry standards.
• Safeguard the interests of Fresa Technologies, its customers, business partners, employees, and stakeholders.
All users accessing or using Fresa services are required to comply with this Acceptable Use Policy.
2. SCOPE
This policy applies to:
• Customers and customer representatives.
• Authorized users and account holders.
• Employees, contractors, consultants, and temporary staff.
• Third-party service providers and integration partners.
• Visitors accessing Fresa websites or online services.
• Any individual or organization using Fresa products and services.
This policy applies regardless of the method of access, including web browsers, mobile devices, APIs, integrations, remote access, or other electronic means.
3. DEFINITIONS
For the purpose of this policy:
• Company refers to Fresa Technologies Private Limited.
• User refers to any individual or entity accessing or using the Services.
• Services include all software applications, cloud platforms, websites, APIs, support systems, databases, and related offerings provided by Fresa.
• Content means any data, information, documents, images, files, messages, records, or materials uploaded, stored, transmitted, or processed through the Services.
• Account means a registered user profile authorized to access the Services.
• Unauthorized Access means attempting to access systems, accounts, data, or resources without proper authorization.
4. GENERAL ACCEPTABLE USE REQUIREMENTS
Users shall use Fresa Services responsibly, ethically, and in compliance with all applicable laws and regulations.
Users agree to:
• Use the Services only for legitimate business purposes.
• Maintain accurate account information.
• Protect account credentials and authentication mechanisms.
• Respect intellectual property rights.
• Comply with contractual obligations and applicable laws.
• Cooperate with investigations relating to security incidents or policy violations.
• Follow all instructions and security requirements communicated by Fresa.
Users are responsible for all activities performed through their accounts.
5. AUTHORIZED USE OF SERVICES
Users may use Fresa Services solely for lawful business operations related to freight forwarding, logistics management, customs processes, transportation management, supply chain operations, accounting, documentation, reporting, and other approved business activities.
Permitted use includes:
• Managing freight forwarding operations.
• Processing logistics and transportation information.
• Generating shipping and customs documentation.
• Managing customer and vendor records.
• Communicating with authorized stakeholders.
• Integrating approved third-party business systems.
• Storing business-related operational data.
Users must ensure that all information entered into the Services is accurate, lawful, and relevant to legitimate business activities.
6. PROHIBITED ACTIVITIES
Users shall not engage in activities that may harm Fresa, its customers, users, systems, or reputation.
Prohibited activities include, but are not limited to:6.1 Illegal Activities
Users shall not:
• Violate applicable laws or regulations.
• Facilitate illegal transactions or activities.
• Promote unlawful conduct.
• Use the Services for fraudulent purposes.
• Engage in money laundering or sanctions violations.
6.2 Unauthorized Access
Users shall not:
• Access accounts belonging to others.
• Attempt to bypass authentication controls.
• Use stolen credentials.
• Escalate privileges without authorization.
• Exploit vulnerabilities in systems or applications.
6.3 System Abuse
Users shall not:
• Interfere with service availability.
• Introduce malware or harmful code.
• Conduct denial-of-service attacks.
• Perform excessive automated requests.
• Disrupt system operations.
6.4 Data Misuse
Users shall not:
• Access data without authorization.
• Modify records improperly.
• Delete information without permission.
• Disclose confidential information.
• Copy or extract data beyond authorized business purposes.
7. INFORMATION SECURITY REQUIREMENTS
Users play a critical role in maintaining the security of Fresa systems.
Users must:
• Use strong passwords.
• Enable multi-factor authentication where available.
• Keep credentials confidential.
• Secure devices used to access Services.
• Apply operating system and software updates.
• Report suspected security incidents immediately.
• Log out from shared or public devices after use.
Users must not share login credentials with unauthorized individuals. Fresa reserves the right to suspend accounts that pose security risks.
8. DATA PROTECTION AND PRIVACY
Users are responsible for ensuring that personal information and business data processed through the Services are handled lawfully and appropriately.
Users must:
• Process data only for authorized purposes.
• Comply with applicable privacy laws.
• Obtain necessary permissions and consents.
• Protect confidential information.
• Limit access to authorized personnel.
• Follow retention and disposal requirements.
Users shall not upload or process data that violates privacy laws or contractual obligations.
Fresa may implement technical and organizational safeguards to protect information stored within its platforms.
9. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights associated with Fresa software, applications, documentation, trademarks, logos, designs, and proprietary materials remain the exclusive property of Fresa Technologies or its licensors.
Users shall not:
• Reverse engineer software.
• Decompile applications.
• Copy proprietary code.
• Remove copyright notices.
• Create derivative works without authorization.
• Reproduce documentation for unauthorized purposes.
Nothing in this policy grants ownership rights to users regarding Fresa intellectual property.
10. NETWORK AND SYSTEM USAGE
Users shall use system resources responsibly.
Users must not:
• Consume excessive bandwidth.
• Perform unauthorized scanning activities.
• Circumvent security controls.
• Deploy unauthorized software.
• Connect unauthorized devices.
• Use Services to host malicious content.
Fresa may establish reasonable usage thresholds to maintain service performance and availability for all customers.
11. EMAIL, COMMUNICATIONS, AND MESSAGING
Users shall not use Fresa Services to:
• Send unsolicited commercial messages.
• Distribute spam.
• Transmit deceptive communications.
• Conduct phishing campaigns.
• Spread misinformation.
• Harass or threaten individuals.
Communications conducted through Fresa platforms must remain professional, lawful, and respectful. Fresa reserves the right to investigate complaints relating to abuse of communication services.
12. THIRD-PARTY INTEGRATIONS AND API USAGE
Users may utilize approved integrations and APIs provided by Fresa.
Users shall not:
• Exceed authorized API limits.
• Circumvent access restrictions.
• Scrape data without authorization.
• Use integrations for unauthorized purposes.
• Compromise service performance.
Fresa may monitor API usage and impose restrictions to ensure platform stability and security.
13. MONITORING AND ENFORCEMENT
To protect the security, integrity, and availability of Services, Fresa may:
• Monitor system activity.
• Review security logs.
• Investigate suspicious behavior.
• Conduct audits and assessments.
• Implement automated detection mechanisms.
Monitoring activities shall be conducted in accordance with applicable laws and privacy obligations.
Fresa reserves the right to take appropriate action when policy violations are identified.
14. REPORTING VIOLATIONS
Users are encouraged to promptly report:
• Security incidents.
• Unauthorized access attempts.
• Suspected fraud.
• Data breaches.
• Policy violations.
• Misuse of Services.
Reports may be submitted to:
Fresa Technologies Private Limited
Email: support@fresatechnologies.com
Website: www.fresatechnologies.com
Fresa will review reported concerns and take appropriate action where necessary.
15. CONSEQUENCES OF POLICY VIOLATIONS
Violations of this policy may result in one or more of the following actions:
• Warning notices.
• Temporary account suspension.
• Permanent account termination.
• Restriction of service access.
• Removal of offending content.
• Legal action where appropriate.
• Reporting to regulatory or law enforcement authorities.
The severity of enforcement actions will depend on the nature, frequency, and impact of the violation.
16. LIMITATION OF LIABILITY
Users remain responsible for activities conducted through their accounts.
Fresa shall not be responsible for damages arising from:
• User negligence.
• Unauthorized credential sharing.
• Improper system usage.
• Third-party actions outside Fresa’s control.
• Violations committed by users.
Nothing in this section limits obligations that cannot be excluded under applicable law.
17. POLICY REVIEW AND UPDATES
Fresa may modify this Acceptable Use Policy periodically to address:
• Regulatory changes.
• Security requirements.
• Technology developments.
• Service enhancements.
• Business needs.
Updated versions will be published through appropriate channels. Continued use of the Services following publication constitutes acceptance of the revised policy.
18. ARTIFICIAL INTELLIGENCE (AI) USAGE
18.1 Purpose
Fresa Technologies recognizes the benefits of Artificial Intelligence (AI) technologies in improving productivity, efficiency, innovation, and customer service. This section establishes requirements for the responsible, ethical, secure, and compliant use of AI tools and services when accessing, processing, or generating information related to Fresa business operations.
18.2 Authorized Use of AI
Users may utilize approved AI tools and technologies for legitimate business purposes, including but not limited to:
• Content creation and drafting assistance.
• Data analysis and reporting.
• Software development support.
• Process automation.
• Customer service enhancement.
• Knowledge management and research.
• Operational efficiency improvements.
All AI usage must comply with applicable laws, contractual obligations, company policies, and information security requirements.
18.3 Protection of Confidential Information
Users shall not input, upload, share, or disclose confidential, proprietary, customer, employee, financial, operational, or sensitive business information into public or unapproved AI platforms unless explicitly authorized by Fresa Technologies.
Examples include:
• Customer data and shipment information.
• Financial records and accounting data.
• Personal information.
• Intellectual property.
• Source code and technical designs.
• Security-related information.
• Internal business strategies and confidential documents.
Users remain responsible for protecting the confidentiality and integrity of information processed through AI tools.
18.4 Verification of AI-Generated Content
AI-generated outputs may contain inaccuracies, omissions, outdated information, or unintended biases.
Users must:
• Review and validate AI-generated content before use.
• Verify factual accuracy.
• Ensure compliance with business, legal, and regulatory requirements.
• Exercise professional judgment before relying on AI-generated recommendations.
AI-generated content should not be treated as authoritative without appropriate human review.
18.5 Ethical and Responsible AI Use
Users shall not use AI technologies to:
• Generate misleading or deceptive information.
• Create discriminatory, offensive, or harmful content.
• Violate intellectual property rights.
• Circumvent security controls.
• Engage in unlawful activities.
• Impersonate individuals without authorization.
• Produce malicious code or harmful software.
AI must be used in a manner consistent with Fresa’s ethical standards and professional conduct requirements.
18.6 Compliance and Monitoring
Fresa Technologies reserves the right to monitor, review, restrict, or prohibit the use of AI tools that may introduce security, privacy, legal, regulatory, or operational risks.
Users found violating AI-related requirements may be subject to corrective action, including suspension of access privileges, disciplinary measures, contract termination, or legal action where applicable.
18.7 Future AI Governance
As AI technologies continue to evolve, Fresa Technologies may establish additional AI governance requirements, standards, controls, and guidelines to ensure the safe, secure, and responsible use of AI within its business operations and services.
Artificial Intelligence technologies are intended to assist users and should not replace human expertise, professional judgment, regulatory compliance obligations, or management decision-making processes. Users remain fully responsible for decisions, actions, and outcomes resulting from the use of AI-generated information.
18.8 AI Generated Code and Automation
Users must review, test, and validate any software code, scripts, automation workflows, or configurations generated by AI tools before deployment into production environments.
Fresa Technologies shall not be responsible for errors, security vulnerabilities, or operational impacts resulting from the use of unverified AI-generated code.
19. CONTACT INFORMATION
For questions regarding this Acceptable Use Policy, please contact:
Fresa Technologies Private Limited
20. ACKNOWLEDGEMENT
By accessing or using Fresa Services, users acknowledge that they have read, understood, and agreed to comply with this Acceptable Use Policy. Failure to comply with this policy may result in suspension, termination, legal action, or other remedies deemed appropriate by Fresa Technologies.
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