Fresa Technologies introduces a new ticketing system for supporting customers. Disputes over email sometimes can take days to reach a conclusion, as the customer and our support team exchange messages. It fails to resolve complaints quickly. Email should be kept short and brief. This is especially difficult if you are one to send messages that are too long. The average reply time for email support takes long time when compared with the ticketing system.
The ticket queue is our first priority in our support team. To bring development, operations, and support teams together using a common platform to speed service requests through to changes and releases we started our Ticketing system. We sort, prioritize and resolve customer issues with ease, by out tickets. The main aim of our Ticketing system is to restore the services to the customers with a temporary fix as soon as possible until a permanent solution is provided.
Fresa ticketing system allows us to compile reports. In these reports, we can identify repetitive problems and negative trends, so that we may become a more proactive department by preventing these problems from recurring in an effort to encourage a productive and efficient work environment.