Kaspersky
Kaspersky is recognized for its innovative security solutions globally who intends to implement the most competent information security solutions possible. Kaspersky’s vital alliances with diverse innovators form the basis for enhanced services and products.
We Fresa Technologies LLC and Kaspersky engaged as Registered Partners in an innovative program – ‘Kaspersky United Partner Program’ for endeavoring more professional explications and services worldwide.
Who we are
Fresa Technologies is an independent, neutral and professional software company that provides IT and IT-enabled services with a focus on providing solutions only to Freight forwarding and shipping industries.
Fresa Technologies also focus on developing cost-effective and efficient Freight Forwarding Software Applications with a user-friendly interface and back-office solutions. It also focuses on infrastructure and hardware support such as developing & maintaining websites and Mail Services.
Our team comprises of highly skilled individuals, who are experienced architects in designing & developing Freight forwarding & logistics software for over 20 years. They are domain experts and specialize in providing customized, user-friendly and cost-effective solutions. They focus on enhancing user experience and satisfaction for a sustainable relationship.
Our Support
Fresa Technologies introduces a new ticketing system for supporting customers. Disputes over email sometimes can take days to reach a conclusion, as the customer and our support team exchange messages. It fails to resolve complaints quickly. Email should be kept short and brief. This is especially difficult if you are one to send messages that are too long. The average reply time for email support takes long time when compared with the ticketing system.
The ticket queue is our first priority in our support team. To bring development, operations, and support teams together using a common platform to speed service requests through to changes and releases we started our Ticketing system. We sort, prioritize and resolve customer issues with ease, by out tickets. The main aim of our Ticketing system is to restore the services to the customers with a temporary fix as soon as possible until a permanent solution is provided.
Fresa ticketing system allows us to compile reports. In these reports, we can identify repetitive problems and negative trends, so that we may become a more proactive department by preventing these problems from recurring in an effort to encourage a productive and efficient work environment.