A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the business, while low-level KPIs may focus on processes in departments such as sales, marketing, HR, support and others.
Step 1: Navigate to the Customer Service module, select Report-Docs (Fig.1)
Step 2: Select Shipment/Job KPI Activity List (Fig.2)
Step 3: Enter the required fields and click Submit button (Fig.3)
Step 4: Once clicked the Submit button, you will get the list of Shipment and Job Status (Fig.4)
Step 5: To Download Report, click Option, and select Download button, you will get the file in Excel or CSV (Fig.5)
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