Soft Skill Training

Soft Skills Training is a combination of various skills that train you in both outer appearance like dressing etc and internal skills like speaking boldly and fluently, interacting efficiently. The fact is that soft skills are the most important skills for your career. They are the skills that are difficult to systemize and automate. They are the skills that define leadership and creativity. As we can’t number the soft skills required Fresa institute comes with some most needed soft skill set training.

a) Active Listening:
Active Listening involves listening with all senses. Key Activities are Paying Attention, show you are Listening, Provide Feedback, Defer Judgement and Respond Appropriately.
b) Presentation Skills:
Strong presentation skills are one of the most important soft skills one can develop. A good presentation can make or break a deal.
c) Body Language:
Body movements tell us a lot about preferences and nervousness. They are instrumental body language cues.
d) Writing Skills:
Writing skills are an important part of communication. Writing skills are crucial in nearly every profession. … Therefore, good writing skills not only improve communication in the workplace, but can also have an effect on how you are perceived.
e) Conflict Resolution:
Conflict Resolution refers to putting an end to the conflict. It is a settlement of dispute through negotiation, persuasion, arbitration or any other action suitable for the settlement.
f) Telephone skills:
A caller’s first impression of your company is formed by how well that call is handled by the person who answers it.  The Basic telephone skills for example are Answering a Business Call, thanking a Caller for Holding, Monogramming the Call, Avoiding Mouth Noises, Leaving a Positive LAST Impression.
g) Empathy:
Empathy is the experience of understanding another person’s thoughts, feelings, and condition from his or her point of view, rather than from one’s own.
h) Respect:
Respect, as a concept, doesn’t have a universal definition. It means different things to different people, and it can be shown different ways, and it can vary across organizations and contexts.

Leadership:
Effective leaders have the ability to communicate well, motivate their team, handle and delegate responsibilities, listen to feedback, and have the flexibility to solve problems in an ever-changing workplace.

Team work:
Teamwork is social, so good team members need to be skilled, and tactful, communicators. Organising and Planning Skills. Being organised is essential to getting tasks done. Decision-Making. Problem-Solving. Communication Skills. Persuasion and Influencing Skills. Feedback Skills. Skills in Chairing Meetings. Conflict resolution.

Business etiquette is a set of rules that govern the way people interact with one another in business, with customers, suppliers, with inside or outside bodies. It is all about conveying the right image and behaving in an appropriate way.
Time management is not very difficult as a concept, but it’s surprisingly hard to do in practice. This distinction between urgent and important is the key to prioritising your time and your workload, whether at work or at home.

Problem-solving skills help you determine the source of a problem and find an effective solution. Although problem-solving is often identified as its own separate skill, there are other related skills that contribute to this ability.

decision-making is the act of choosing between two or more courses of action. Decision making is a key skill in the workplace, and is particularly important if you want to be an effective leader.

The definition of insight is being able to see or understand something clearly, often sensed using intuition.  you have a feeling or emotion or thought that helps you to know something essential about a person or thing.

Emotional intelligence is a very important skill in leadership. It is said to have five main elements such as – self-awareness, self-regulation, motivation, empathy, and social skills.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

Promptness, Politeness, Professionalism, Personalization. The four Ps for 100% satisfied customers.

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