Introducing WhatsApp Customer Service
Fresa is announcing our new and fundamentally different approach to customer service that dramatically improve the way we serve our customers.
Our new Support platform, Whatsapp Customer Service creates a unified customer experience that connects directly to customer service person instead of having conservation with different options like emails/Skype/Phone/Ticketing System.
What Makes Fresa’s Whatsapp Customer Service So Different?
Fresa was founded in an era when consumers lived on their smartphones and kept in touch with friends and family with messaging — primarily on apps like Instagram, WhatsApp, Twitter and Facebook. Since the day we were founded, Fresa was built to cater to the expectations of a mobile-first, asynchronous world.
Customers are enthusiastic about communicating with a company via WhatsApp which increases customer satisfaction with an up-to-date communication channel and helps to resolve service issues more quickly.