Introducing WhatsApp Customer Service

Fresa is announcing our new and fundamentally different approach to customer service that dramatically improve the way we serve our customers.

Our new Support platform, Whatsapp Customer Service creates a unified customer experience that connects directly to customer service person instead of having conservation with different options like emails/Skype/Phone/Ticketing System.

What Makes Fresa’s Whatsapp Customer Service So Different?

Fresa was founded in an era when consumers lived on their smartphones and kept in touch with friends and family with messaging — primarily on apps like Instagram, WhatsApp, Twitter and Facebook. Since the day we were founded, Fresa was built to cater to the expectations of a mobile-first, asynchronous world.

Customers are enthusiastic about communicating with a company via WhatsApp which increases customer satisfaction with an up-to-date communication channel and helps to resolve service issues more quickly.

Fresa-whatsapp

How Effective our Escalation Process

Our Whatsapp Customer service process works in a simple way as once Whatsapp conversation ends a no-reply email will reach the customer with a summary of the request with a link to Escalate if they are not happy with a conversation with 2 levels of escalation and they can give ratings of the customer service person.
As per the process, they have a Responsible customer service person available on Whatsapp where customers have easy options to rate his service and can escalate

Having queries / Doubts about Fresa Gold?
Join with us on Fresa Gold Webinar Program to all your queries resolved.
Every Wednesday 5 pm (IST) 3.30 pm ( Middle east)
Get an exclusive Live session with our Directors / Support team, where they answers any doubts that you may have about our ERP!

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Support Team Weekend Schedule

S.NO Members/Day     Friday     Saturday       Sunday
 Fresa Product Support
1   Meyyappan     Working      Working         Week Off
2    Aruna     Working      Working         Week Off
3   Jai Sekar     Working      Week Off         Working
4   Ramakrishnan     Week Off      Working         Working
5   Vaas     Working      Working         Week Off
6   TamizhSelvi     Working      Working         Week Off
7   Mohamad Fayaz     Working      Working         Week Off
8   Vanathi     Working      Working         Week Off
9   Athithyan     Working      Working         Week Off
Third Party Support
10   Nanda     Working      Working        Week Off
11   Naveen     Working      Working        Week Off
12   Nirmala     Working      Week Off        Working
13   Thaufeeq     Working      Working        Week Off

Last Updated on: 02/04/2020